عنوان مقاله English
نویسنده English
Higher education in many countries, especially in western ones, has entered a new environments in which market has an important role. In such an environment, customer satisfaction is the major objectives for organizations and so higher educations has no alternative but to improve their quality while increasing efficiency. Philosophies such as Total Quality Management, which have been successfully adopted in commercial organizations, are geneally seen as the way forward. This article includes a review of the published literature on theories and applications of TQM in higher education. The case studies were analysed using 10 features found to be critical to Total Quality philosophy. Conclusions were made regarding similarities and differences between higher education and other environments as well as between American and British approaches.
فصلنامه پژوهش و برنامه ریزی در آموزش عالی