ممیزی کیفیت آموزش مؤسسات‌ آموزش عالی در قالب مدل مدیریت‌کیفیت ‌فراگیر با رویکرد فازی

Much of the organizational research is dedicated to higher education institutions as an engine for development of modern societies. But the auditing models and methods of quality audits in these institutions have always been a subject for dispute and debate. In this article by using the Fuzzy approach and the utilization of linguistic variables as the modern audit concept, a frame work for evaluating quality in higher education institutions was provided. This framework divides the element of Total Quality Management into two categories of empowerments and results and provides a clear and simple method for their evaluation. This framework was implemented as a case at Yazd University. This study was a survey design where 145 faculty members were selected from a population of 329 people. The reliability of questionnaire was determined by calculating the Cronbach's alpha coefficient (0.83). The validity of questionnaire evaluated via factor analysis technique. The results gained by using the Fuzzy TOPSIS showed that the quality of education in this university is in a good condition as compared to the other dimensions.