Lessons Learned from the World Universities in Exploiting the Conversational Intelligent Robots (Chatbots)

Authors
sajedeh olyaee 1
ghola,m ali montazer 2
kamand kalashi 1
sajjad saed 1
1 MSc. Student in Information Engineering, Tarbiat Modares University, Tehran, Iran
2 Professor of Information Engineering Tarbiat Modares University, Tehran, Iran
10.61838/KMAN.IRPHE.32.1.2
Abstract
Artificial intelligence technology has created new opportunities for aligning educational systems with technological advancements to enhance and deepen learning. A prominent example of this is the use of "interactive conversational intelligent robots" or " Chatbots." These tools aim to engage with students in a conversational manner, establishing a friendly and consultative interaction. They assist students in solving academic problems, clarifying scientific ambiguities, providing social-cultural guidance, and offering academic and career counseling. Due to these capabilities, Chatbots have rapidly gained attention within academic environments despite their relatively short existence, and are increasingly utilized in universities. This paper provides an overview of the functions of conversational intelligent robots, focusing on their primary applications in higher education systems. It also examines the experiences of various universities around the world in adopting this technology. By identifying the opportunities arising from AI-enabled tools, this study offers policy and practical recommendations for effectively leveraging this technology in Iranian universities.
Keywords
Artificial Intelligence
Conversational Intelligent Robots (Chatbots)
Intelligent E-Learning
Large Language Model
University
Iran.
Subjects

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  • Receive Date 03 February 2025
  • Revise Date 31 May 2025
  • Accept Date 30 August 2025
  • Publish Date 01 March 2026